Book an Appointment
Patients are encouraged to schedule appointments in advance to reduce waiting time and ensure efficient service delivery.
How to Book:
- Email: nyarugenge.hospital@moh.gov.rw
- Call the hospital contact +250790666663
- Visit the hospital reception desk during working hours.
Please include your full name, contact details, and reason for consultation when requesting an appointment.
Emergency Contacts
Our Emergency Unit operates 24/7 to provide urgent medical care.
Emergency Line:
0788 885 686
In case of life-threatening situations, contact the emergency number immediately or proceed directly to the hospital’s Emergency Department.
Visiting Hours
To ensure patient recovery and hospital safety, visiting hours are regulated.
General Visiting Hours:
- Monday – Sunday: 4:00 PM – 6:00 PM
Visitors are kindly requested to:
- Limit visits to short durations
- Follow infection prevention guidelines
- Respect hospital safety policies
Special arrangements may apply for critical care and maternity units.
Admission Process
Patients requiring admission must complete the registration process at reception.
Required Documents:
- National ID or valid identification
- Health insurance card (Mutuelle, RSSB, or other accepted schemes)
- Referral letter (if applicable)
Hospital staff will guide patients through room allocation and care procedures.
Billing & Insurance
The hospital accepts recognized health insurance schemes and approved payment methods.
Accepted Insurance:
- Community-Based Health Insurance (Mutuelle de Santé)
- RSSB
- Other approved insurers
Patients are advised to verify coverage details before receiving services. For uninsured services, payment must be completed at the billing office.
Patient Rights & Responsibilities
Nyarugenge District Hospital respects and protects patient rights while ensuring quality care.
Patient Rights:
- Receive respectful and non-discriminatory care
- Access clear information about diagnosis and treatment
- Privacy and confidentiality of medical records
- Consent to or refuse treatment
Patient Responsibilities:
- Provide accurate health information
- Follow prescribed treatment plans
- Respect hospital staff and policies
- Comply with payment procedures